Terms & Conditions

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Terms & Conditions


  1. By placing an order, you agree to the Terms & Conditions.

  2. A Delivery Flat Fee of $12 is applicable with a Minimum Order Value of $30.

  3. Re-delivery due to failed delivery attempt(s) will be subject to a $25 delivery charge per delivery attempt.

  4. Overseas shipping is not available due to the nature of the product (i.e. perishable products).

  5. Each order is valid for one delivery address only. Please submit a new order for each delivery address. Delivery and location charges, if applicable, will be applied to every order submitted.

  6. Deliveries are usually made between 10am and 8pm. During peak periods such as promotional runs and festive seasons, deliveries may be extended till 10pm due to the higher volume of orders. Requests for specific delivery timings will be met to our best ability but are not guaranteed due to variables like the total number of orders, delivery route and traffic conditions on the day of delivery.

  7. Full payment must be made to place an order; if payment is not received the order will be automatically cancelled.

  8. No changes will be allowed once an order has been placed. Orders, once placed, are non-refundable.

  9. Order confirmation is subject to stock availability; in the event that item(s) in your order is/are sold out, we will inform you accordingly.

  10. Do note the full Terms & Conditions stated below. Kazo Singapore reserves the right to amend the Terms & Conditions at our discretion.


1. Information About Us

1.1 www.kazo.sg is a site operated by Butter Bakery Pte Ltd. We are registered in Singapore under the Business Registration Number 201708697W and with our registered office at 65 SIMS AVENUE #02-06, Singapore 387418. Our GST Registration Number is 201708697W.


2. Service Availability

2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.


3. Your Status

3.1 By placing an order through our site, you warrant that:


3.1.1 You are resident in the Serviced Country;

3.1.2 You are legally capable of entering into binding contracts;

3.1.3 You agree to the Terms & Conditions in the Contract.


4. How the Contract is formed between You and Us

4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All on-line orders are subject to acceptance by us, and we will confirm such acceptance to you via email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.


4.2 Subject to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made for an item that is out of stock and cannot be replaced, you will be refunded the amount paid.


4.3 You are obliged to make payment in FULL by the payment option you select when you check out your orders.


5. Price and Payment

5.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.


5.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.


5.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.


6. Our Return Policy

6.1 A claim by you that the Product is defective or that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us on the date of delivery or collection with proof of purchase. If you do not notify us accordingly, we shall have no liability in respect of the defect or shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.


6.2 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product) with the proof of purchase, we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will provide for a 1-to-1 replacement.


7. Our Liability

7.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.


7.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.


9. Events Outside our Control

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).


9.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

9.2.1 strikes, lock-outs or other industrial action;

9.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

9.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

9.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

9.2.5 impossibility of the use of public or private telecommunications networks; or

9.2.6 the acts, decrees, legislation, regulations or restrictions of any government.


9.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


10. Waiver

10.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.


10.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.


10.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


11. Severability

11.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


12. Entire Agreement

12.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.


12.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.


12.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.


13. Our Right to Vary these Terms and Conditions

13.1 We have the right to revise and amend these Terms and Conditions from time to time.


13.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within 2 working days of receipt by you of the Products).


14. Law and Jurisdiction

14.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.